Where can the orders be shipped to?
We are currently in the early stages of our development, and as such, we can offer our services exclusively within the United States. We understand that this may not cater to all of our potential customers, and we sincerely apologize for any inconvenience caused.
I appreciate your interest in jewelethereal.com. We look forward to serving you in the future.
When can I expect my order to be shipped?
Typically, we process orders within 1-2 business days.
Please note that our order cutoff time is 17:00 (CST) from Monday to Friday. Any orders placed after 17:00 (CST) on Friday will be processed and shipped the following Monday, excluding holidays.
If an item ships at most 10 business days after your order, barring any special circumstances such as pre-sale items, we encourage you to contact us. Please email service@jewelethereal.com, and we will facilitate a refund or reshipment for you, along with a $5 coupon as a token of our apology for the inconvenience.
Product Shipping Time
Package shipping generally takes 3-8 business days.
Note: Shipping time is calculated from the moment the goods are shipped.
If you have not received your product for more than 60 natural days after we process your order, please get in touch with us by sending an email to service@jewelethereal.com, and we will provide you with a refund or reship and reimburse you with a $3 coupon.
Shipping Method
DHL Express: Free shipping for orders over $55.99(inclusive). Postage is $4.99 for less than $55.99.
Track Order
For package status inquiries, please feel free to reach out to our customer service team via email.
Loss of Goods
I’m sorry this happened. Although we are not responsible for this, please get in touch with us with the order number, and we will try our best to help you contact the logistics company.
Sales Tax
We bear all the taxes and charges incurred by your purchase.
Attention to Buyers
Please confirm in time whether your order information is filled in correctly. Once your order has been processed and sent, we cannot change the shipping address. Due to the fast nature of our order processing and shipping procedures, delivery details cannot be modified once the project is on its way.
Acceptance
Please check whether the package is in good condition before signing for receipt.
In case of damaged packaging or out-of-stock please reject and contact customer service in time; we will follow up in time.
If others sign for it, it is deemed signed for by the person himself.